Onsite AV Engineer

LOCATION: Specific customer site in Frankfurt, Germany

EMPLOYMENT TYPE: Permenant

START: ASAP

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Job:

The Onsite AV Engineer provides support and management of fully integrated conference rooms, excluding large complex environments such as auditoriums. The Engineer interfaces daily with the customer and acts as an extension of their team. Their responsibilities generally include the operation and functional testing of all AV and integrated conference room components/equipment. The Engineer works in cooperation with the customer’s management team in support of their equipment and user community.

This position is a key part of the overall relationship between AVI-SPL and the customer, ensuring the needs of the client are prioritised and maintenance goals are met. The successful candidate will also be required to provide remote triage support to hands and eyes dedicated resources within each of their respective regions. As such would need to possess good communication skills and have and have a good understanding of AV systems and technology.

Required languages are fluency in German and good written and oral English skills.

WHAT YOU’LL DO

Day-To-Day Responsibilities:

The Onsite AV Engineer’s responsibilities include, but are not limited to:

• Maintaining all regional ticket queues in the customer ITSM system for respective region.

Required Skills (Desirable):

• Tier 2/3 AV troubleshooting of AV spaces
• FLUENT German Mandatory
• Experience in supporting end users in a Cisco Webex/Microsoft Teams/Poly (formerly Polycom)/Logitech MTR environment
• Exceptional customer service mentality and attitude, taking pride in offering a best-in-class service while working with all levels of seniority.
• Technical aptitude with the ability to learn and teach new technologies.
• Ability to train highly technical participants while balancing the needs of less technical attendees.
• Being able to prioritise and work under pressure.
• Willing to undertake further training and examinations to improve their technical knowledge where applicable.

Preferred Skills

• Be proficient in the use of ServiceNow or other ITSM Tools.
• Experience of supporting Cisco and Logitech VC Endpoints would be a positive
• Tier 2/3 troubleshooting of AV Endpoints.
• Excellent customer service skills with previous experience of dealing with ‘ALL’ level executives advantageous.
• Provide accurate reporting when required to AVI-SPL CSD and CC Delivery Leads
• Flexibility as some Travel will be required to Spoke Locations within a 10 minute walking distance of Hub Location

Working Hours

• The role is a 40-hour week Monday to Friday.
• Flexible hours may be required to provide cover. Working hours are subject to change to meet future requirements.

WHY YOU’LL LIKE WORKING HERE

• Attractive Compensation and Benefits: We offer you not only an attractive salary but also company benefits (especially contributions to company pension plans and a health budget) and exclusive purchasing discounts at premium external companies. Our goal is to provide you with financial stability and advantages that go beyond the standard.

• Autonomy and International Diversity: We value your expertise and skills. With us, you can work independently in an inspiring, international work environment. This means working with a team of like-minded individuals from various cultures and bringing your ideas to life in a global context.

• Professional Onboarding and Continuous Development: Your professional development is important to us. You will be guided and trained by experienced colleagues. Additionally, numerous training opportunities are available to help you continuously enhance your skills and achieve your career goals.

• Community and Events: It's not all about work here. We place great emphasis on strong team spirit. Our team regularly gathers for various occasions, whether it’s for our summer party, festive Christmas celebration, or a relaxed BBQ during lunch breaks. Here, you’ll find not only colleagues but also friends and a supportive social network.

Does this sound like your opportunity? Then let’s take the next career step together! Simply click the link below to our applicant management system to submit your application and join our team. Look forward to exciting challenges, personal growth, and a welcoming work environment. We look forward to your application!

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