WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Setup/breakdown of conference spaces to meet the customers event needs.
• Perform preventative maintenance task to help maintain customer spaces.
• Perform support tasks in a timely and quality conscious manner.
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL.
• Understand and adhere to local safety standards for all site duties.
• Provide job site documentation and end user training as needed.
• Setup and troubleshoot various audio/video/presentation systems.

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements.
• This position will generally work on customer sites.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Effectively communicate with employees, customers and colleagues.
• Ability to use hand and power tools in a safe and efficient manner.
• Ability to work and think independently and ensuring to meet deadlines.
• Basic computer knowledge.
• Knowledge of basic signal flow for audio, video and control.
• Must be flexible to work after hours when required.
• Fluent German required.

Nice-To-Haves:

• Minimum of 1-2 years of audiovisual experience
• Formal education in Electronics or related field
• Intermediate AV / PC troubleshooting knowledge

WHY YOU’LL LIKE WORKING HERE

• Extra health care benefits.
• 30 days vacation per year.
• Enjoyable and dynamic company culture.
• Training and professional development opportunities.