WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance task to help maintain customer spaces
• Perform support tasks in a timely and quality conscious manner
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training as needed
• Setup and troubleshoot various audio/video/presentation systems.
• Travel to various job sites as required
• Be fully competent with the use of end-user AV equipment
  Set up and teardown of all scheduled onsite meetings, supervise meetings as required
• Daily system checks to ensure equipment and room functionality
• Liaise with client teams to agree daily talks and activities
• Responsible for identifying defective / failed equipment and owns issues until resolved
• Works in cooperation with client and AVI SPL support teams to provide remediation primary interface to manufacturers; developers; engineers and project managers in support of identifying and implementing resolutions for system issues
• Delivers a “white glove” level of customer support to all clients
• Ensures all AVS spaces are presentable for use
• Performs other AV related tasks as directed by customer
• Manage onsite support deliverables
• Scheduled Preventative Maintenance Visits for consistent identification and repair of defective equipment
• Manage and maintain consumables & stock holding inventory of on-site spares

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Must be flexible to work after hours and weekends when required
• Able to perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers and LCD/Plasma Displays
• Knowledgeable of how to use audio mixing software in order to calibrate and eliminate echo and feedback
• Ability to perform basic AV related testing and troubleshooting
• Must have basic understanding of how to operate video equipment as needed.

WHY YOU’LL LIKE WORKING HERE

• 30 days vacation
• corporate benefits
• addtional health benefits
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.