Job Summary 

We're looking for a motivated, customer-oriented IT Helpdesk Technician to deliver world-class technical support across our global operations. You’ll play a key role in diagnosing, documenting, and resolving software, hardware, and network issues, ensuring employees have the tools they need for seamless IT performance. The ideal candidate will excel at troubleshooting, root cause analysis, and providing exceptional customer service, contributing to the success of our IT operations. 

Essential Duties and Responsibilities  Responsibilities Essential Duties and Responsibilities 

• Provide exceptional IT support to global operations through onsite, remote, phone, and ticketing system requests. 

• Troubleshoot and resolve software, hardware, and networking issues efficiently and effectively. 

• Collaborate with IT teams to escalate and resolve complex technical challenges. 

• Perform root cause analysis and ensure issues are resolved quickly and accurately. 

• Configure, test, and install software applications and hardware to company standards. 

• Manage IT assets, including workstation setups for new hires and inventory tracking. 

• Resolve user logon and access issues, ensuring security and smooth operation. 

• Support remote workers with VPN and remote desktop solutions. 

• Support and troubleshoot peripheral devices, including scanners, copiers, and printers. 

• Provide end-user training on common software and systems to enhance efficiency. 

• Maintain accurate records in IT systems and ensure documentation is up to date. 

• Travel to job sites as needed and take on additional responsibilities as required to support IT operations. 

 Skills and Abilities  

• Strong verbal and written communication skills. 

• Ability to multitask and prioritize effectively in a fast-paced environment. 

• Self-motivated with excellent problem-solving skills. 

• Exceptional attention to detail and time management skills. 

• Proficiency in Windows and macOS environments with Microsoft 365 administration experience. 

• Experience supporting Apple products and specialized hardware. 

• Knowledge of enterprise-level hardware troubleshooting and maintenance (Dell, Apple). 

• Familiarity with enterprise applications (e.g., Office 365, Adobe, AutoCAD). 

• Experience with ITSM platforms (e.g., ServiceNow, Jira), ticketing systems (e.g., Web Helpdesk), and cloud services (e.g., Azure, AWS) are a plus. 

• Basic experience with CRM and ERP platform administration. 

Education and/or Experience

• High School Diploma or Equivalent (Associate’s or bachelor’s degree in IT, Computer Science, or a related field preferred). 

• A minimum of 2 years of hands-on IT support experience in a corporate environment. 

• Strong intermediate-level PC and networking skills (Apple device experience is a plus). 

• Relevant certifications (Microsoft, A+, Network+) preferred. 

Working Environment

This position is in a professional office setting with moderate noise levels and standard office equipment (computers, phones, etc.). Reasonable accommodation may be provided to support individuals with disabilities. 

Physical Requirements 

Regularly involves sitting, walking, standing, speaking, and listening in person or by phone. Frequent use of hands for tasks such as operating office equipment. 

Direct Reports 

This position does not have any direct reports 

Work Hours  

AVI-SPL reserves the right to alter work hours and work location as deemed necessary  

AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected 
VEVRAA Federal Contractor