WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Setup/breakdown of conference spaces to meet the customers event needs
• Ensure assigned customers receive fast and efficient technical support for AV and video conferencing solutions.
• Receiving support requests via phone/email, ticket system
• Perform preventative maintenance task to help maintain customer spaces
• Perform support tasks in a timely and quality conscious manner
• Troubleshooting, documentation and problem solving for contract customers
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training as needed
• Setup and troubleshoot various audio/video/presentation systems.
• On-site installation of control programmes (AMX / Crestron / firmware) - Upload and download capability

WHAT WE’RE LOOKING FOR

Must-Haves:

• Residency or work permit for Germany
• Good written and spoken English skills and at least B2 German skills
• Effectively communicate with employees, customers and colleagues
• Ability to use hand tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control

Nice-To-Haves:

• Minimum of 1-2 years of audiovisual integration experience
• Formal education in Electronics or related field
• Intermediate PC troubleshooting knowledge

WHY YOU’LL LIKE WORKING HERE

• 30 days vacation
• additional health budget benefit
• benefits on discount platform
• JobRad
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.