The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.  

Job Summary We are looking for a motivated, customer-oriented IT Helpdesk Technician to deliver world-class technical support across our global operations. You will play a key role in diagnosing, documenting, and resolving software, hardware, and network issues, ensuring employees have the tools they need for seamless IT performance. The ideal candidate will excel at troubleshooting, root cause analysis, and providing exceptional customer service, contributing to the success of our IT operations. 

This role is responsible for the final testing and commissioning of complexed Audio-Visual systems during and post build.

WHO WE ARE   AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.   Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

The Production Technical Lead will oversee the operational strategy of studio, auditorium, and event production facilities for an established global technology client. This key role is responsible for: